Refund policy

REFUND & CANCELLATION POLICY

6-HOUR CANCELLATION WINDOW
Because every hoodie is made to order, production begins shortly after your purchase. You may cancel or modify your order — including changing the size — within 6 hours of placing it for a full refund. Email [email address] with your order number.

AFTER 6 HOURS
Once 6 hours have passed, your order has entered production and we are unable to offer cancellations, changes or refunds. At that point fabric has been cut and your hoodie is being made specifically for you.

SIZING
Our hoodies come in five sizes (XS, S, M, L, XL) with an oversized, boxy fit. The pouch is the same size on every hoodie. Please check the size chart before ordering — if you are between sizes, choose the larger one. Because each hoodie is made to your order, we cannot accept returns or exchanges for a size chosen at checkout.

PET FIT
The pouch is designed for pets up to 7 kg (15 lb). Please weigh your pet before ordering. We cannot accept a return because a pet is over the weight limit, or because a particular animal does not choose to sit in the pouch — that is temperament, not a defect.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your hoodie arrives damaged, defective, or is not the size you ordered, please contact us within 7 days of delivery with photos of the item and the packaging. We will gladly send a free replacement.

WEAR, FUR AND PET DAMAGE
Damage caused by chewing, claws, incorrect washing (tumble drying, ironing) or carrying a pet above the weight limit is not a defect and is not covered.

LOST PACKAGES
If your tracking shows no movement for an extended period or your package is confirmed lost in transit, reach out to us and we will work with you on a resolution.

REFUND METHOD
Refunds, when applicable, are issued to the original payment method. Please allow 5–10 business days for the funds to appear.