Shipping policy

SHIPPING POLICY

MADE TO ORDER — EVERY HOODIE IS A PRE-ORDER
Every Pocketpup hoodie is cut and sewn after you order it. When you place an order you are placing a pre-order — your hoodie goes into production specifically for you, in your chosen size. Nothing sits in a warehouse. That is why our timeline is longer than an off-the-shelf hoodie.

PROCESSING & DELIVERY TIMES
Because each hoodie is made individually, please allow 15–20 business days for your order to be produced and delivered. This timeframe covers both production and transit. Business days are Monday to Friday and exclude weekends and public holidays.

ORDER TRACKING
Once your hoodie ships you will receive a confirmation email with a tracking number. Please allow up to 5 business days after dispatch for tracking to begin updating. Tracking may pause for several days during international transit — this is normal and does not mean your order is lost.

DELAYS
While we do everything we can to deliver within the stated timeframe, occasional delays may occur due to high seasonal demand, customs processing, or carrier issues outside our control. We will always keep you updated if anything changes with your order.

INCORRECT SHIPPING INFORMATION
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us immediately at [email address] and we will do our best to correct it before your hoodie enters production.

SHIPPING COST
Shipping is free on every order. Any applicable customs duties, import taxes or handling fees are the responsibility of the customer.